What information do we collect about you?
Consent Forms
When you arrive at our clinic as a new patient, if you have changed your personal details or if we have changed our terms and conditions we will ask you to complete a Patient Consent form, this form requests the following information:
- Name
- Address
- Date of Birth
- Telephone number
- Email address
- Your GP and their address
- Any current medication that you are taking
- Health Insurance Provider details
- The legal data retention period for physiotherapy is 8 years.
How will we use the information about you?
We collect information about you to create a patient record where all of your medical documents that you have provided, treatment notes and forms that you have completed are stored securely.
We will also use your details to send you appointment reminders, appointment information, newsletters and information about other services that we offer that we think may be of interest to you.
We will never pass on your details to a third party without your written consent. We will never share your information for marketing purposes with any companies outside of Grosvenor Street Physiotherapy Ltd.
Consent
Email Appointment Reminders
Marketing & Mailing Lists
We would like to send newsletters, offers and information about our services that maybe of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
We use Campaign Monitor, this is a third party provider that we use to deliver our e-newsletters and offers. The only information that we enter on our Campaign Monitor database is your email address and your name. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can opt out by clicking on the link on the email that you have received and following the instructions. Please note that if you opt out of this mailing list you will still receive appointment reminders by email.
